Privacy Policy

333bet is an online entertainment platform that provides sports betting, casino games, and live casino services for users in Bangladesh. This privacy policy sets out how your personal information is handled when you use the 333bet website (https://333betapp.cam), the mobile app, and related services.

This policy applies equally to registered members, guest browsers, and all users of our partner services. By using the platform, you acknowledge that you have read this policy and consent to the data-processing practices described in it.

333bet places the highest importance on its users' privacy. We believe that transparent data management is the foundation of a trustworthy relationship. This document therefore sets out everything clearly and simply, without legal complexity.

333bet collects different types of information at different stages. These are explained by category below:

2.1 Registration Information

When creating an account, you are required to provide some basic details:

• Full name and date of birth (for age verification)
• Username and password
• Active email address
• Mobile number (for OTP verification)
• Preferred currency and language

2.2 Identity Verification (KYC) Information

Identity documents may be required in certain situations to process financial transactions and ensure account security:

• National ID (NID) or passport copy
• Proof of address document
• Bank account or mobile banking (bKash, Nagad, Rocket) details, for transaction verification purposes only

2.3 Automatically Collected Information

Some technical information is collected automatically when you visit the site:

• IP address and device type
• Browser type and version
• Pages visited and time spent
• Referrer URL (how you arrived at the site)
• Gaming history and betting activity

2.4 Communication-Related Information

When you contact the support team via live chat or email, a record of that conversation is stored in our system. This is used to improve service quality and to provide relevant assistance in future communications.

333bet never collects information unnecessarily. Each piece of information has a specific purpose:

• Account management: Handling registration, login, and profile settings.
• Financial transactions: Verifying and processing deposit and withdrawal requests.
• Security and fraud prevention: Detecting and preventing unusual activity on accounts.
• Personalised experience: Displaying games, bonuses, and offers based on your preferences.
• Customer support: Resolving issues and answering questions.
• Responsible gaming: Ensuring user protection in line with our Responsible Gaming Policy.
• Marketing communications: Letting you know about new offers and updates if you have given consent (you can turn this off at any time).
• Service improvement: Running analysis to improve site performance and user experience.

If information needs to be used for any purpose beyond those listed above, 333bet will notify the user in advance and obtain consent where required.

The 333bet website uses cookies and similar technologies (such as local storage and session data) to function properly.

4.1 Essential Cookies

Without these, the site cannot function correctly. These cookies keep login sessions active, verify security tokens, and save form data.

4.2 Analytics Cookies

Anonymous statistics are collected to understand which parts of the site are used most and where users encounter problems. This data is not used to identify any individual.

4.3 Cookie Controls

Cookies can be disabled or deleted from your browser settings. Please note that disabling essential cookies may cause some login and payment-related features to stop working.

333bet never sells your personal information to third parties. However, limited information may be shared in specific circumstances:

5.1 Service Providers

Only the information necessary to deliver services is shared with payment processors (bKash, Nagad, Rocket, and bank transfers), game software providers, and technical support providers. These organisations are required to use the information in accordance with 333bet's instructions and may not use it independently.

5.2 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements. Only the specifically requested information will be provided in such cases.

5.3 Business Changes

If a major change occurs in 333bet's business operations (such as a merger), user data may be transferred to the relevant new entity. Notice will be given in advance in such cases.

All data stored on 333bet's servers is protected with SSL encryption technology. We use industry-standard security measures, which include:

• 256-bit SSL/TLS encryption — for all data in transit
• Encrypted database storage
• Two-Factor Authentication
• Automated systems for detecting suspicious activity
• Regular security audits and reviews

6.1 Data Retention Period

Relevant data is retained while the account is active. Even after an account is closed, financial transaction records and KYC information may be kept for a set period to meet legal requirements. Data is securely deleted once that period ends.

6.2 Password Protection

Your password is never stored in plain text — it is always converted through a one-way hashing process. No 333bet employee can view your password.

Every registered user of 333bet has certain basic rights regarding their own information:

7.1 Right to Access

You can ask us at any time what information is stored about you. Following such a request, the information will be provided within a reasonable time.

7.2 Right to Correction

If your profile contains incorrect or outdated information, you can request a correction through your account settings or by contacting the support team.

7.3 Right to Deletion

If you want to close your account and have your information deleted, contact the support team. However, some information may need to be retained for financial and legal reasons.

7.4 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional emails or notifications, use the "Unsubscribe" option at the bottom of each email or let the support team know.

333bet is a 21+ platform. No person under the age of 21 is permitted to open an account or use the services. Age is verified during the registration process, and if any user provides a false age, their account will be cancelled.

We never knowingly collect personal information from minors. If we are notified that a minor's information is in our system, we will promptly delete that information and close the relevant account. For more on this, see our Responsible Gaming Policy.

The 333bet website may occasionally contain references to services from other organisations. This privacy policy applies only to 333bet's own platform. 333bet is not responsible for how any external organisation manages its data.

We recommend that you read the privacy policy of any external service yourself before using it.

333bet reserves the right to review and update this privacy policy as needed. If significant changes are made, users will be notified in advance by email or via a notice on the site.

The date of each revision will be noted in the "Last Updated" section at the top of the document. Continuing to use the site after any changes will be taken as consent to the new policy. It is therefore recommended that you check this page regularly.

For a complete picture of our service terms, please read the Terms and Conditions alongside this document, as the two complement each other.

If you have any questions about this privacy policy, want to make a request regarding your information, or wish to raise a concern, contact us through the channels below. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.